This Data and Security Policy governs the manner in which our platform, SiL, managed by Sharing is Learning Ltd collects, uses, maintains and discloses information collected from users (each, a “User”). This policy applies to the app, website, and all products and services offered by Sharing is Learning Ltd.
Personal identification information
We may collect personal identification information from Users in a variety of ways, (including, but not limited to the instances of) Users visiting our app/site, registering on the app/site, purchasing a resource, filling out a form, responding to a survey, and in connection with other activities, services, features or resources we make available on our platform. Users may be asked for, when necessary, information such as name, email address, mailing address and phone number.
Users may, however, visit our app/site anonymously. We will collect personal identification information from Users only when they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain app/site-related activities and thus hamper their browsing experience.
Below are some further details on the use and collection of information and how that can be relevant to the overall viewing experience of Users while accessing our App/Site.
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our App/Site. Non-personal identification information can include the browser’s name, the type of devices and technical information about Users, means of connection to our App/Site, such as the operating system and the Internet service providers utilised, and other similar information.
Web browser cookies:
Our Site may use “cookies” to enhance User’s experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies, or to alert you when cookies are being sent over. If they do so, note that some parts of the site that require a more personalised setting may not function properly.
How we use collected information:
Sharing is Learning Ltd may collect and use Users’ personal information for the following purposes—
-To run and operate our App/Site:
We may need your information to display the most suitable content for you on the App/Site correctly.
-To improve customer service:
Information you provide will help us respond to your customer service’s requests and follow up more efficiently.
-To personalise user’s experience and to improve:
We may use information (such as your feedback and ratings) in the form of aggregated Big Data to analyse how our Users spend time on our platform, so that we can keep on improving and fine-tuning our App/Site’s features.
-To process payments:
We may use the information that Users put down when placing an order only to provide service to that order (i.e. to complete the whole transaction and purchase process, so that the Users can proceed to download the resources they want). We DO NOT share this information with outside parties except to the extent necessary to accommodate the service.
-To run a promotion, special scheme, contest, survey or other App/Site feature:
We shall keep ALL our users in the loop with any updates from our platform by pushing notifications via the SiL app, as well as through emails to those who have agreed to receive further information about topics which are of interest to them.
-To send users their purchased resource files and periodic emails:
We will use the User’s email address to send the link to the resource he/she has just bought, via which the User can download and access the file. For those Users who have opted in to receive e-newsletters from SiL, we will send relevant information and updates of the platform to them via email. It may also be used to respond to their inquiries and/or other requests.
How we shall protect your information:
We follow a structured routine and adopt appropriate data collection, storage and processing practices as well as security measures to protect against unauthorised access, false alteration, disclosure or destruction of your personal information, which includes your username, password, transaction information and data stored on our App/Site.
Sensitive and private data that exchange between the App/Site and its Users shall take place over a secured communication channel and is encrypted and protected with escalated security measures.
Sharing your personal information:
We do NOT sell, trade, or rent Users’ personal identification information to any third party companies. We may share generic aggregated demographic information not linked to any personal identity regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes of enhancing browsing experience and personalisation of the app layout.
Electronic newsletters:
If Users decide to opt-in to our mailing list upon registration, they will receive emails that may include SiL’s news, updates, related product or service information etc. If at any time the Users would like to unsubscribe from receiving future emails, we’ll include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our customer service email: Hi (at) SharingisLearning.com.
Third party websites
Users may find advertising or other content on our App/Site that links to the Apps/Sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on those sites and are not responsible for the practices employed by websites linked to or from our App/Site. In addition, these sites or services, including their content and links, may be constantly changing, and thus, it is entirely up to those sites when it comes to what type of content or update to put up. Do take note that these sites and services may have their own privacy policies and customer service policies. The browsing and interaction on any other app/website, including websites which have a link to our App/Site, is subject to that website’s own terms and policies.
Payment Information
The whole payment procedure is to be carried out via Stripe. Stripe is a payment platform which is well-reputed for handling transactions and calculating tax incurred across different countries. By having Stripe integrated into our App, we allow users to securely input their data and payment information via Stripe’s platform, where their details shall be stored there for the users’ own record and future payment.
Compliance with children’s online privacy protection act
Protecting the privacy of the underaged is especially important. For that reason, we never collect or maintain information at our App/Site from those we actually know are or might be underaged, and no part of our website is structured to attract anyone under 18.
Changes to this data + security policy
Sharing is Learning Ltd has the discretion to update this Data + Security Policy at any point of time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check our policy for any changes to stay informed about how we are helping to protect the personal information we collect. You are acknowledging and agreeing that it is your responsibility to review this page periodically and be aware of any potential modifications.
Your acceptance of these terms
By using our App/Site, you signify your acceptance of this policy as well as the whole Terms of Use that comes with it. If you do not agree with this policy, please do not use our App/Site. Your continued use of the SiL App/Site following the posting of changes to this policy will be deemed your subsequent acceptance of those changes as well.
Contacting us
If you have any questions about this , the practices of our App/Site, or your dealings with the platform, please contact us at Hi (at) SharingisLearning.com.